FAQs

General questions

Measure your dog's length from the base of their neck to the base of their tail, as this serves as the primary measurement in our clothing. The neck & chest measurements provided in the sizing chart will help ensure you select the correct size for your dog in the particular product style you desire.

Once your order is placed, it will take 1-3 business days to get your package on its way to you! 

We make every effort to process and ship your order as quickly as possible. Once an order is placed, we are unable to cancel, but we do offer easy exchanges. We are here to help, and you can email us at info@mvpupz.com

We currently provide international shipping to most countries worldwide. 

We are committed to getting orders out within 1 to 3 business days. 

*Due to Covid,  there may be delays in shipping. 

Payment

We currently accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay and Interac.

We currently accept orders in CAD and USD.

Shipping

We currently provide international shipping to most countries worldwide. 

Orders are usually received in 3 – 5 business days once they are dispatched. Depending on your location and choice of shipping method it might take a little longer or get there sooner.

We currently offer standard and express shipping. 

To track your package, simply enter the tracking, delivery notice card, or reference number in the online Track tool sent to you. The Track tool provides the latest information on the location and status of your package.

You can track the shipment with the tracking number and notify the shipping company to give you a few options to ensure your shipment reaches you once your home.

It would depend on the local regulations of your country. These rules change often, and your best option will be to check with the local customs office in your country. 

Returns

Unfortunately we do not accept returns on these products currently. We offer a 14-day exchange policy. Email us at info@mvpupz.com for more information. 

We are happy to exchange an item if you need a better size for your doggo.

Yes, we do! We currently offer free exchanges to the US and Canada. Do check back for updates as we continue to add more countries to this list.  

We know you can’t wait to get these super cute outfits on your fur baby and so we aim for the speediest turnaround time. It usually takes  4-6 business days to process an exchange. Note that there may be delays in shipping that are beyond our control.